ATM Tutorials

ATM Support Visual Library

In this service video, an ATM technician will show you how to perform a print all setup.

Print Error

Identify and troubleshoot common printer errors. If you have not resolved your issue, contact Puloon USA’s technicians for further assistance.

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Bill Jam

In this service video, an ATM technician will show you how to properly identify and resolve a bill jam in your cash dispenser unit (CDU).

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Change E Lock Pass

Learn how to change your electronic combination on your e-lock in order to reset your safe combination.

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Cash Loading and Reject Overview

In this service video, an ATM technician will show you how to load a Puloon brand cash cassette.

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Loading Paper

Puloon ATM Paper Loading Tutorial

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Background Image for SiriUs II

Puloon USA provides a quick tutorial to change your SiriUs 2 background image. Watch our video to learn more..

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Background Image for SiriUs I

It’s easy to change your SiriUs 1 background screen! Follow Puloon USA’s ATM technician through a simple walkthrough to learn more.

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E-Journal Backup Tutorial

Watch this tutorial when you need to backup your electronic journal. Puloon ATMs allow you to store this information on an SD card.

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Cleaning your ATM

Puloon USA is here to help you understand the proper way to sanitize your ATM for your customers and ATM technicians.

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Refill Receipt Paper

Watch this video when you need to refill your receipt paper on a Puloon SiriUs ATM.

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Test Your CDU

Keep your ATM running smoothly by testing your cash dispenser unit (CDU) as needed. Learn how by watching this video.

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Pull A Journal

This GoldStar ATM tutorial will detail how to navigate the electronic journal process if you need to pull a specific journal or series of journals.

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Programming CDS

You can quickly program CDS onto your Puloon ATM using either a USB or an SD card.

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Settlement Tutorial

This video shows how to perform a day close, clear the cassette, and add cash to your Puloon ATM..

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E Lock Operation

This video provides an overview of the basic electronic lock operations and functions found on Puloon ATMs.