Congratulations! You’ve decided to take your financial future into your own hands and start an Independent ATM Deployer (IAD) business. Becoming an IAD has the potential to increase your monthly income by thousands of dollars per month. In fact, 3-to-5 percent of a businesses’ foot traffic will use an ATM that’s in their line of sight. Depending on where you place your ATMs, those numbers can really add up.
One of the first things you will need to do is find an ATM company from which you can buy or lease your ATMs. You’ll want to look for a reputable company with top-tier ATMs and first-class customer service.
To help you in your search, we’ve compiled a list of the Top 10 questions that you should ask potential ATM companies.
1. Does your company offer both leasing and purchasing options for procuring ATMs?
Depending on your startup finances, you might prefer to lease an ATM versus purchasing it outright. A quality ATM company will offer both options in order to help customers start their IAD business in a way that best suits their needs.
2. What is included in your ATM purchase or lease options? Does your company offer services that others don’t?
Quality ATM companies will offer a range of services for customers. At Puloon USA, we have created a catalog of training videos and resources to help ATM owners reduce service costs.
3. What features and security precautions do each of your ATM models offer?
ATM security should be a top priority when choosing a machine. You’ll want to protect your ATMs from possible theft and hacking.
4. Who is responsible for machine repairs and regular maintenance? If you have technicians available for service calls, what hours and days are they available?
It’s important to have 24/7 service available if your ATM has an issue. Puloon ATM offers round the clock on-site service to help keep your ATM up and running so that your customers have access to the cash they need.
5. What other features do your ATMs offer?
You may decide that you also want to offer debit or credit card services on your ATM. Perhaps you also want to have your ATM take deposits. Inquire from your ATM provider what kinds of features their ATMs offer to increase your service potential.
6. Are your ATMs ADA, EMV, and PCI compliant?
This question is important because some ATM providers will try to increase profits by selling older ATMs, which may not be compliant with today’s regulations and standards. Puloon USA never cuts corners in order to increase our bottom line. We take pride in providing our customers with top-of-the-line machines and customer service.
7. Do you have a recommended ATM processor?
Having a trusted ATM processor goes a long way to making sure your transactions are secure and timely.
8. Have any of your ATMs ever been stolen? What processes and procedures do you have in place if one of my ATMs were to be stolen?
ATM security is of utmost importance. Reputable ATM companies will have plans in place in order to address the situation if, in the unlikely event, an ATM is stolen.
9. Are there any hidden fees after the initial investment of purchasing an ATM? Also, will additional surcharges be added at the end of the month?
Make sure that the ATM company you are looking at is upfront with their fees and surcharges. Some companies also tack on a percentage fee based on the number of ATM transactions over a month’s time. An honest company will tell you this information willingly so that you have a full understanding of the costs involved in your investment.
10. When will I be paid?
Some ATM companies pay you at the end of the month, some for the previous month, and some will pay you within 24-48 hours. Understanding when you will be paid helps create a positive level of expectation for receiving the income generated by your ATM, allowing you to have a better understanding of your finances.
By asking these questions, you are helping to ensure that you choose a reputable, honest company to work with. Starting an IAD business is an important decision, and you deserve to work with a company that wants to work with you and is looking out for your best interests.If you’re interested in learning more about Puloon USA’s machines and services, please contact us today!